At Money Band Big Money Records (“MBBMR”, “we”, “us”, “our”), customer satisfaction is our top priority. If you are not completely satisfied with your purchase from our online shop, https://money-band-big-money-records.myshopify.com/ (“Website”), we offer a refund policy in accordance with the following terms:
- Eligibility for Refund
Refunds are only available for products that are in their original, unopened condition, and must be requested within 30 days of receipt. Digital products, such as digital downloads, are not eligible for refund.
- Processing Refunds
If you are eligible for a refund, please contact us at [insert email address] with your order number and the reason for the return. We will provide you with instructions on how to proceed with the return. Once we receive the returned product and confirm that it meets the criteria for refund, we will process the refund to the original method of payment.
- Shipping Costs
The customer is responsible for the cost of shipping the product back to us. We do not cover return shipping costs, unless the product was defective or incorrect.
- Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [insert email address]. We will replace the product at no cost to you.
- Changes to this Refund Policy
We may update this Refund Policy from time to time to reflect changes to our practices. We will notify you of any material changes by posting the updated Refund Policy on the Website. Your continued use of the Website following the posting of changes to this Refund Policy constitutes your acceptance of such changes.